Ramblings of an old Doc

 

Magazines really hate it when you let your subscription lapse. The time between receiving your first issue and receiving your first renewal notice can be amazingly short. If you like the magazine that's not a problem; you can renew any time and simply extend your subscription.

Not all security software subscriptions work the same way, though.

In particular, if you renew your Kaspersky subscription too early you can incur a significant loss.

I'm bringing this to everyone's attention because in the various posts I've seen on WinCustomize, many folks have noted they are customers and are very satisfied with the software (as well they should be: It is excellent).

An irate customer apparently brought up this problem. He got a notice that his Kaspersky Internet Security 2011 was about to expire, so he extended the subscription for two years. Being a person of rare perception he noticed that the new end date was two years from the present, not two years from the previous end date. He lost two full months of coverage.

Kaspersky states that indeed this is their policy:

  • If you renew in the two weeks prior to the end of the current subscription you'll retain the remaining two weeks. But if you renew sooner you simply lose the remainder of the current subscription.

According to my Kaspersky contacts a warning about this policy should have come up when the reader tried early renewal. According to the customer no such warning appeared.

If you're a happy user of a Kaspersky security product you'll certainly want to keep your subscription current. Just be very careful not to renew too early!

Source: http://www.pcmag.com/article2/0,2817,2375356,00.asp

Readers, have you encountered other peculiar subscription policies?

Let me know, along with any suggestions or ideas you have for my posts.


Comments
on Jan 07, 2011

That's what I use, Zu. You might want to add EMET2 from MS in light of newly revealed vulnerabilities in Windows.

https://forums.wincustomize.com/402960

on Jan 07, 2011

Very Good.

Thanks John

on Jan 07, 2011

It is not only Kapersky.  Symantec did the same thing to me before I dumped them.  I lost about 6 weeks on one renewal.  Since I went with AVG, it sure is a lot easier.  And since none protect you from yourself (the malware), I have not noticed any difference in protection.

on Jan 07, 2011

Good to know, Dr Guy! Thanks for that info!

on Jan 07, 2011

A note on Norton. My laptop came with or so I thought, a six month subscription. Had that on the HP Pavilion I lost awhile back. Within six weeks my sub expired. That's when I sent them a not nice e-mail telling them what they could do with their AV program. Went to AVG after that and now I have MSE which is hands down the best so far. That and Malwarebytes. My two cents. BTW - is there a link for EMET. A freebie I hope.

on Jan 07, 2011

EMET 2.0 is on Microsoft.com

 

on Jan 07, 2011

Thanks Doc. Got it.