Ramblings of an old Doc
Published on December 29, 2012 By DrJBHL In Personal Computing

 

This article isn’t designed to trigger a “mine’s better than yours” war, nor to convince you to change your current antiviral software.

I have BitDefender Internet Security 2013, so… I can tell you I haven’t had any problems with the software, and none related to SD software, specifically.

It’s more in the direction of this is here if you need it, and for folks with older machines without the ‘liquidity’ to get another soon. It has very little effect on your system resources.

Features:

New in this latest update is that after installation, updating isn’t a problem, and the scan done on installation counts as your most recent scan.

There are no configuration options, and no advertising ‘nag screens’.

So if you’re interested, it’s here: http://www.bitdefender.com/solutions/free.html


Comments (Page 4)
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on Jan 04, 2013

DrJBHL
the ability to o.k. or disallow 'quarantying' and/or deletion should be offered.

At the very least, it should quarantine anything suspicious, not delete it, and allow it to be restored and white listed.

I hope you get a favorable response back from them Doc.

on Jan 04, 2013

Their reply and mine... the order is first communication at the bottom, latest on top...

============================================================

Ms. Crina Torous
Bitdefender Technical Support Engineer:
 

Please don't close this ticket. 

I wish to be given further follow up as to whether the steps I have suggested have been implemented or not.
 
Thank you.


On Fri, Jan 4, 2013 at 10:12 AM, BitDefender Customer Care <support@bitdefender.com> wrote:

Dear Seth,

Thank you for your interest in our security solution, Bitdefender.

Please rest assured that we have taken the appropriate steps in order to
submit the data to our developers in order to improve our products and
services.

Thank you for the time taken to provide us with the feedback.

For further assistance, please do not hesitate to contact us.

Have a nice day.

Best regards,
Crina Torous
Bitdefender Technical Support Engineer
-------------------------------------
http://www.bitdefender.com/help
https://my.bitdefender.com/
-------------------------------------
Use Quick Scan: http://quickscan.bitdefender.com


---------------------- Original Message ---------------------

I wrote

> I think you need to read the thread url I sent and forward the concerns to
> your developers...
>
> Should have some configuration flexibility... Or, if not, then the ability
> to ok any quarantining or deleting.
>
>
>
> On Fri, Jan 4, 2013 at 8:28 AM, BitDefender Customer Care <
support@bitdefender.com> wrote:
>
> >
> > Dear Seth,
> >
> > We are glad to notice that the issue you contacted us about has been
> > solved.
> >
> > Please do not hesitate to contact us should you need any further
> > assistance.
> >
> > Best regards,
> > Crina Torous
> > Bitdefender Technical Support Engineer
> > -------------------------------------
> > http://www.bitdefender.com/help
> > https://my.bitdefender.com/
> > -------------------------------------
> > Use Quick Scan: http://quickscan.bitdefender.com
> >
> >
> > ---------------------- Original Message ---------------------
> >
> > doc wrote
> >
> > > The person requiring the answer to the problems reported in the url I
> > > supplied has uninstalled the BD software.
> > > You can consider the ticket closed.
> > >
> > > On Wed, Jan 2, 2013 at 1:30 PM, Bitdefender Support Team <
> > > support@bitdefender.com> wrote:
> > >
> > > > Dear User/Customer,
> > > >
> > > > This is an automated message letting you know that you have an open
> > > > support ticket with the Bitdefender Customer Care team. Your ticket id
> > is:
> > > > 201212301011911. This ticket is currently on hold pending your input.
> > If we
> > > > do not receive a reply from you within the next 48 hours the ticket
> > will
> > > > automatically be closed. (You will be able to reply to this message and
> > > > re-open the ticket at any time though.)
on Jan 06, 2013

Latest reply:

Dear Seth,

Thank you for your interest in our security solution, Bitdefender.

I have taken note of your request and will act accordingly of it. Please note
that this ticket will close itself after a certain period of time if there is
no activity on it. Our developers might not come up with a solution in this
time and the ticket might self close on the subject of no reply.

However I will send you an e-mail when the issue will be resolved.

=====================================================

When I receive that reply, I will update the thread.

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